Helpful Resources for Gastroenterology Patients

Helpful Resources for Gastroenterology Patients

Fayetteville Gastroenterology Associates Building


At Fayetteville Gastroenterology Associates, our board-certified gastroenterologists focus their practice on the management of digestive disorders in adults. All of our providers and staff are dedicated to delivering quality, state-of-the-art medical care in a compassionate and cost-effective manner. Our physicians are highly specialized and trained; therefore, we limit our practice to digestive and liver diseases. PLEASE review below regarding useful information about our office policies and procedures.

Your First Visit

The initial consultation will be in one of our two office locations. If your insurance company requires a referral, please obtain this from your PCP (Primary Care Physician) prior to your visit. Please bring any pertinent medical records, including lab and X-ray reports from your PCP, or have them fax this information to us at (910) 323-3650 prior to your appointment if they haven’t already provided this information to us. If an endoscopic procedure and/or more extensive testing are appropriate, the clinical staff will schedule the procedure/testing for you. A full report of the findings will be forwarded to your PCP.


Patient Forms

Fayetteville Gastroenterology Associates understands that any visit to the doctor can be stressful for the patient. We want to make sure that your experience in our Fayetteville, NC office is smooth and stress-free. We have included the following patient forms for your convenience. Please print the forms out and bring them in completed when you come to our office as a patient for the first time.

Additional Information for Patients


When the automated assistant answer, please listen to the Main Menu carefully and select the department that you feel will best answer your question. Once you have met your provider’s nurse, you will be given her direct line, which will ring her desk directly. Since your provider’s nurse cannot answer calls if she is with another patient due to privacy laws, we ask that you leave a message which will be returned promptly. Should you have an emergency, call 911. If you have an urgent matter in which you cannot wait for a return call, ask the operator to connect you to the on-call nurse. AFTER-HOURS CALL (910) 323-5203 TO RECEIVE ASSISTANCE.

If you have a question for your provider, please call the direct line of your provider’s nurse which was given to you at the time of your office visit. The quickest way to leave a message is on the nurse’s voice mail. The clinical staff reviews the voice mail messages on a regular basis, and once the message is reviewed with your provider, you will receive a callback, usually later in the afternoon or the next business morning. Answers to routine messages take an average of 24 hours. Emergency situations are given immediate priority. Please allow 48 hours for prescription refills – do not wait until you have taken your last pill to call.

Our fees are based on the highly specialized care we provide. All deductible and co-payments are expected at the time of service. Most major credit cards are accepted for your convenience. Fees are charged for the following services:

Consultation and office visits according to the complexity of your problem

If an endoscopic procedure is performed, there is a professional fee from the physician performing the procedure. In most cases, there will be a facility fee charged by the facility your procedure is performed at in addition to the physician’s fee for performing the procedure. You may also receive a bill for anesthesia services, pathology services and laboratory services.

Your insurance company will be billed for the services you receive. Your insurance company will determine your financial obligation. Any bill you receive from our office is your responsibility based on YOUR insurance company rules and policies. We currently take Medicare, Medicaid/Carolina Access, Blue Cross Blue Shield, Medcost, Cigna, UnitedHealthcare, Tricare Std & Prime, Health Smart, Wellpath, Humana, Aetna, First Health, Mail Handlers, and most Medicare HMO plans. The billing department is available to answer your questions during normal business hours at (910) 223‑1014.

If you need to dispute a bill, appeal a decision made by the facility regarding your bill, are requesting a refund resulting from over payment of a bill, have a question or concern regarding an account that has been placed with a collection agency, or need assistance regarding our financial policy and/or financial assistance with your current bill, please call our insurance department at (910) 223‑1014.

All biopsy results are available in 7-10 days. Patients will be notified by mail or the patient portal. Normal lab and X-ray results are published to the patient portal.

Medical records are released only with the patient’s written consent and for continuity of care between your PCP (Primary Care Provider) and any other provider involved in your care. There is a fee for copying medical records based on yearly national guidelines and require a 7-10 day notification.

Our providers work on an appointment-only basis. The practice does not accept “walk-in” appointments; however, we can normally schedule a next-day appointment for you. If you need to see your provider’s nurse in person, please call the office and schedule a “nursing appointment”. This will ensure that the nurse has your chart available and prevent you from having an extended waiting time.

Fayetteville Gastroenterology Associates, P.A. provides services and procedures related to the diagnosis and treatment of digestive diseases and disorders. All of our physicians are Board Certified in both Internal Medicine and Gastroenterology. They are on staff at Cape Fear Valley Health System and FASC (Fayetteville Ambulatory Surgery Center) and are members of leading Gastroenterology organizations. Our state-of-the-art practice also includes an AAAHC Accredited and Licensed Gastrointestinal Endoscopy Center located in our office building which allows you to have most procedures safely performed in the comfort and convenience of our office location.

This center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

This center provides free aids and services to people with disabilities to communicate effectively with us via:

  • Written information in other formats (large print and accessible electronic formats)

And free language services to people whose primary language is not English, such as:

  • Translation websites or phone services
  • Information written in other languages
  • Interpreter services for hearing impaired

If you need these services, please notify any staff member. If you believe that this center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Manager by calling our main phone number.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone. Complaint forms are available at

Department of Health and Human Services, 1-800-368-1019, (800) 537-7697 (TDD)
200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201

Nondiscrimination Taglines in 15 Languages
Atención: Si usted no habla inglés, visite gratis traducción de idioma.
Attention : Si vous ne parlez pas anglais, consultez gratuitement pour la traduction
Achtung: Wenn Sie nicht Englisch sprechen, besuchen Sie für freie Übersetzung.
Внимание: Если вы не говорят на английском языке, посетите бесплатно языка перевода.
Pansinin: Kung hindi ka nagsasalita ng Ingles, bisitahin libreng pagsasalin ng wika.
Chú ý: Nếu bạn không biết nói tiếng Anh, thăm miễn phí dịch thuật.
Xim: Yog hais tias koj tsis txawj lus Askiv, mus saib dawb txhais lus.
注意: 如果您不会讲英文, 请访问 免费的语言翻译。
注意:英語を話し、自由言語翻訳のための訪問 しない場合。
주의: 영어 무료 언어 번역 모아놓은

Section 1557 of the Patient Protection and Affordable Care Act
Section 1557 is the nondiscrimination provision of the Affordable Care Act (ACA). The law prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs or activities. Section 1557 builds on long-standing and familiar Federal civil rights laws: Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975.

Section 1557 extends nondiscrimination protections to individuals participating in:

  • Any health program or activity any part of which received funding from HHS
  • Any health program or activity that HHS itself administers
  • Health Insurance Marketplaces and all plans offered by issuers that participate in those Marketplaces.

Section 1557 has been in effect since its enactment in 2010 and the HHS Office for Civil Rights has been enforcing the provision since it was enacted. If you believe you have been discriminated against on one of the bases protected by Section 1557, you may file a complaint with OCR.

Issuance of the Final Rule
On May 13, 2016, the HHS Office for Civil Rights issued the final rule implementing Section 1557. Read the full-text version published in the Federal Register.

Translated Resources for Covered Entities
HHS Office for Civil Rights offers downloadable samples of translated materials for use by covered entities. For translated materials, go here.

Training Materials for Covered Entities
HHS Office for Civil Rights has created training materials to help supplement covered entities’ trainings on their internal policies and procedures that are now required under Section 1557. For training materials, go here.

Additional Materials for Covered Entities
HHS Office for Civil Rights included a sample grievance procedure in Appendix C to Part 92 of the Section 1557 Final Rule. Click here for the individual file of the sample grievance procedure.

Enforcement of Section 1557: Sex Discrimination Case Examples
The HHS Office for Civil Rights has been enforcing Section 1557 since it was enacted in 2010. Read case examples that highlight OCR’s enforcement results in complaints alleging sex discrimination.

OCR Director’s Memorandum to Federal Offices for Civil Rights
All Federal agencies have enforcement responsibility for programs they fund that fall under Section 1557 jurisdiction.

  • Read the July 2016 Memorandum.
  • Read the November 2015 Memorandum.

Background on the Section 1557 Notice of Proposal Rulemaking (NPRM)
OCR issued the Notice of Proposed Rulemaking for Section 1557 in the Federal Register on September 8, 2015 and invited public comment on the proposed rule through November 9, 2015.
Information and materials issued for the NPRM.